Applies to Peninsular Malaysia (excluding Sabah and Sarawak) orders placed online totalling RM150 or more; training courses and delivery charges do not count towards the free delivery threshold. Orders over this amount that include equipment will be subject to a surcharge of between RM50-RM100 due to the increased cost to deliver large and/or bulky items.
We aim to dispatch orders within 1 – 2 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this. Equipment orders are normally delivered within 2 – 4 weeks however some items may take up to 6 weeks. You’ll be advised of the estimated delivery date shortly after your order is placed.
Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 8:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.
Please note : To keep you up-to-date and to help deliver your goods at the most convenient time for you, we’ll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery.
Out of stock
Items displayed as ‘Out of Stock’ are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.
A product displayed as ‘Special Order’ is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we’ll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 – 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of equipment items.
When purchasing goods for delivery outside the Malaysia you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the Malaysia it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.